Terms and Conditions

Delivery policies

  • Only ship within Australia.
  • Delivery is via Australia Post or Third party courier.
  • Delivery is Monday to Friday 9AM to 5PM ONLY, DELIVERY IS TO DOOR ONLY
  • Buyer must be available to accept delivery and assist driver in unloading, the delivery driver will not carry large items up or downstairs
  • Products must be signed for at time of delivery. Alternatively, buyer may request an authority to leave (ATL) your goods unattended, however please note it will be your responsibility if the product is damaged, lost or stolen after delivery is confirmed by our couriers.
  • Shipping address cannot be changed once the order has been shipped.
  • Any "out of stock" items will be back ordered and you will be advised of an ETA at time of purchase.
  • Orders cannot be delivered to a PO BOX.
  • Orders cannot be cancelled once the order has been shipped.
  • Shipping times vary depending on locations.
  • Delays may occur during holiday and peak periods or extreme weather conditions.
  • BDO will not be liable for any out of pocket expenses incurred for labour.
  • Please wait for your products to arrive before booking trades.
  • Please note that stock availability may be subject to fluctuation and delivery by suppliers.
  • Items will be dispatched once invoices have been paid in full.

As third party courier companies BDO are unable to control delivery days and times. The courier is unable to ring prior or during delivery. If delivery is to a residential address please ensure someone is available to sign for the goods.  If this is not possible we recommend using an alternate delivery address (ie. Work address) If you’re not home at time of delivery you will be charged a re-delivery fee. It is a condition of delivery that you or someone on your behalf will be available to assist the driver in the unloading of large or heavy items such as baths, vanities, appliances etc. Products listed may not necessarily be in stock and immediately available. Please contact us in advance, if you need an item urgently or have any special requirements prior to placing your order.

Transit Times

For an accurate transit time please use the delivery calculator on product pages or in your shopping cart. Generally, our Dispatch time take between 3 - 9 working days to metro areas, please contact us if you require express shipping. Remote deliveries are subject to local transport schedules and may encounter extended delays.  

Reasons for order delays

  • Incorrect address has been entered against the order
  • Public Holidays
  • Extreme Weather Events
  • Incorrect Credit Card information was entered against the order. Please double check all details when you place your order. You will only be charged once your details have been validated by our payment gateway.
  • Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.

Out of Stock Products

We hold a wide range of stock in many warehouses all around Australia with daily replenishment deliveries from all our suppliers. If for some reason we cannot get your order within the time promised, we will contact you within 24-48 hours and advise you with an updated ETA. We will also recommend an alternative product.

Returns & Exchange

BDO will offer refund/exchange within 30 days if the customer is not happy with the item. Must be approved by BDO, proof of purchase required and all Returns will incur a 20% Surcharge and return items back to BDO will be at the customers expense (subject to product & packaging are in saleable condition unused). All goods must be checked within 24 hours of receiving delivery. Please check specifications with your Plumber or Builder before ordering, all dimensions are approximate and can vary slightly. BDO will not be liable for any out of pocket expenses incurred for labour. If you have received the wrong item please contact BDO via email: customercare@brandsdirectonline.com.au

All Special ordered items are Non-Refundable (ie. Custom basin, vanity cabinets or special finishes), Large Items such as Baths, Basin, Vanity units, Mirrors and Appliances.

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