We offer FREE Shipping Australia wide, for orders over $3000*.
This offer is subject to:
If this is the case please contact us with your postcode/suburb, contact number and email address prior to your purchase to confirm the delivery costs. This will prevent any additional invoices in relation to excess courier costs that must be paid prior to delivery.
|SHIPPING WEIGHT||SHIPPING RATES*|
|0kg > 5 kg (Light goods)||$12.50|
|5kg > 15kg (Standard goods)||$25.00|
|15kg > 25kg (Medium goods)||$40.00|
|25kg > 50kg (Large goods)||$60.00|
|50kg > 150kg (Heavy goods)||$85.00|
|150kg >+ (Extra heavy goods)||$120.00|
As third party courier companies BDO are unable to control delivery days and times. The courier is unable to ring prior or during delivery. If delivery is to a residential address please ensure someone is available to sign for the goods. If this is not possible we recommend using an alternate delivery address (ie. Work address) If you’re not home at time of delivery you will be charged a re-delivery fee. It is a condition of delivery that you or someone on your behalf will be available to assist the driver in the unloading of large or heavy items such as baths, vanities, appliances etc. Products listed may not necessarily be in stock and immediately available. Please contact us in advance, if you need an item urgently or have any special requirements prior to placing your order.
For an accurate transit time please use the delivery calculator on product pages or in your shopping cart. Generally, our deliveries take between 3 - 9 working days to metro areas, please contact us if you require express shipping. Remote deliveries are subject to local transport schedules and may encounter extended delays.
Reasons for order delays
Out of Stock Products
We hold a wide range of stock in many warehouses all around Australia with daily replenishment deliveries from all our suppliers. If for some reason we cannot get your order within the time promised we will call you once your order has been placed to find an alternative delivery time.
Returns & Exchange
BDO will offer refund/ exchange within 30 days if the customer is not happy with the item. Proof of purchase required and all Returns will incur a 20% Surcharge and return items back to BDO will be at the customers expense. All goods must be checked within 24 hours of receiving delivery. Please check specifications with your Plumber or Builder before ordering, all dimensions are approximate and can vary slightly. BDO will not be liable for any out of pocket expenses incurred for labour, as warranty only includes parts. If you have received the wrong item please contact BDO via email: firstname.lastname@example.org
All Special ordered items are Non-Refundable (ie. Custom vanity cabinets or special finishes), Large Items such as Baths, Vanity units, Mirrors and Appliances if the goods are found cheaper elsewhere, the goods are no longer in saleable condition and goods have been installed or installation of the goods have been attempted.
If you notice any damage to your goods on delivery, please notify BDO within 24 hours of receiving the product via email: email@example.com with proof of purchase and attach photos in order to arrange a replacement. We cannot accept damage claims after the 24 hour period. All products damaged during or post installation are not the responsibility of BDO.
Either via Credit Card, PayPal, EFT and AfterPay