1800 577 556 - sales@brandsdirectonline.com.au

FREE DELIVERY* for orders over $3000

TERMS AND CONDITIONS

Buyers: You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age.  By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading. You agree to deal with us in good faith and in compliance with all applicable laws.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.  If your credit card/Paypal is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

Orders: You must register with our website to be able to make purchases from our online store.  Once you submit an order, you cannot cancel it.  All orders are subject to acceptance by us, at our discretion.

Special offers: We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

Prices:  All prices are in Australian dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable.  All prices are subject to change without notice.

Payment: The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card, Afterpay or Paypal account on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard and American Express using Paypal platform. Credit card details are processed using at least SSL 128 bit encryption and are not stored by us.Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

Payment Options

Either via Credit Card, PayPal, EFT and AfterPay

Warranty: Please choose carefully, you are entitled to a refund if the goods purchased - Are Faulty / Defective (defect has not been caused by the customer) ; or - Do not Match the description or sample provided ; or do not function as they are supposed to do.

Refund or Exchange will only be considered if the goods being returned are in a saleable condition, packed in the original packaging, the item is unused and as sold, and with proof of purchase, within 14 days. Items accepted for return will incur a manufacturers/suppliers handling charge. You are not entitled to a refund if you simply change your mind, make wrong choice, ordered incorrect quantities, goods have been damaged after purchase, decided you no longer require goods, found similar or the same goods elsewhere for a cheaper price.

Free Shipping Promotion: From time to time, we may offer free shipping promotions or similar.  During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections.   You must pay any return freight costs on change of mind purchases; however we will cover redelivery costs for exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.

Damage: If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date.  We may ask you to provide proof of the damage, as a condition of refund or replacement.

Risk: Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.

Vouchers: If we issue you a voucher to redeem against the future purchase of goods, our Voucher Terms and Conditions.

Contact us: For further online enquiries please contact us on E-mail: sales@brandsdirectonline.com.au

 

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