TERMS AND CONDITIONS

Buyers: You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age.  By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading. You agree to deal with us in good faith and in compliance with all applicable laws.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.  If your credit card/Paypal is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

Orders: You must register with our website to be able to make purchases from our online store.  Once you submit an order, you cannot cancel it.  All orders are subject to acceptance by us, at our discretion.

Special offers: We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

Prices:  All prices are in Australian dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable.  All prices are subject to change without notice.

Payment: The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card, Afterpay or Paypal account on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard and American Express using Paypal platform. Credit card details are processed using at least SSL 128 bit encryption and are not stored by us.Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

Payment Options

Either via Credit Card, PayPal, EFT and AfterPay

Warranty: Please choose carefully, you are entitled to a refund if the goods purchased - Are Faulty / Defective (defect has not been caused by the customer) ; or - Do not Match the description or sample provided ; or do not function as they are supposed to do.

All products come with Manufacturer's Warranty* which is estipulate on every product description. Warranty varies from every supplier, make sure to request all inclusion and condition before purchasing. 

Free Shipping Promotion: From time to time, we may offer free shipping promotions or similar.  During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections.   You must pay any return freight costs on change of mind purchases; however we will cover redelivery costs for exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.

Damage: If you notice any Missing or damage to your goods on delivery, please notify BDO within 24 hours of receiving the product via email: sales@brandsdirectonline.com.au with proof of purchase and attach photos in order to arrange a replacement or exchange. We cannot accept damage claims after the 24 hour period. All products damaged during or post installation are not the responsibility of BDO.

Risk: Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.

Vouchers: If we issue you a voucher to redeem against the future purchase of goods, our Voucher Terms and Conditions.

Contact us: For further online enquiries please contact us on E-mail: sales@brandsdirectonline.com.au

 

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