DELIVERY POLICIES, PICK UPS & RETURNS

Shipping Automatically Calculated At Checkout*

We offer FREE Shipping Australia wide on orders over $2000 Metro*.

This offer is subject to:

• This offer may exclude Bulky items that requires tailgate 
• Must be purchased at the advertised price
• FREE Delivery to all Capital Cities and Major Regional Centre. A surcharge may be applicable in WA, NT, TAS & some Remote and Regional Areas.
• Road Freight only

If this is the case please contact us with your postcode/suburb, contact number and email address prior to your purchase to confirm the delivery costs. This will prevent any additional invoices in relation to excess courier costs that must be paid prior to delivery.

Pick ups NEW!

We have added the option to collect from South Australia (Shop 9/308 Grange Road, Kidman Park SA 5025).

Expected Pick Up Time is usually ready in 2-4 working days.

We will contact you when your order is ready for collection by using pick up number.

Be aware if you come without notification your order may not be available for collection.

We also offer Pick ups from the following Metro areas, upon request:

• Melbourne, Victoria.
• Sydney, New South Wales.
• Brisbane, Queensland.
• Perth, Western Australia.

Note: Subject to stock availability* We recommend to call us on 1800 577 556 to confirm stock and discuss pick up instructions.

Delivery Times

Handling times: 

• All of handling times usually between 1-2 working days

Dispatch & Deliveries times: 

• Metro & Outer Areas: usually estimated time of arrival 2-9 working days.
• Regional areas: usually estimated time of arrival 3-12 working days.

Note: Remote & Rural deliveries are subject to local transport schedules and may encounter extended delays.  

Subject to Delays*

Express shipping post:

Upon request prices to be quoted. Please contact us if you require this service. Subject to stock availability*

 

Delivery Policies

• Only ship within Australia.
• Delivery is via Australia Post or Third party couriers such as Hunter Express, Kings Transport, Startrack and TNT/Fedex Australia.
• Delivery is Monday to Friday 9AM to 5PM ONLY, DELIVERY IS TO DOOR ONLY
• Buyer must be available to accept delivery and assist driver in unloading, the delivery driver will not carry large items up or downstairs
• Products must be signed for at time of delivery. Alternatively, buyer may request an authority to leave (ATL) your goods unattended, however please note it will be your responsibility if the product is damaged, lost or stolen after delivery is confirmed by our couriers.
• Shipping address cannot be changed once the order has been shipped.
• Any "out of stock" items will be back ordered and you will be advised of an ETA at time of purchase.
• Orders cannot be delivered to a PO BOX.
• Orders cannot be cancelled once the order has been shipped.
• Shipping times vary depending on locations.
• Delays may occur during holiday and peak periods or extreme weather conditions.
• Please wait for your products to arrive before booking trades.
• Please note that stock availability may be subject to fluctuation and delivery by suppliers.
• Items will be dispatched once invoices have been paid in full.

As third party courier companies BDO are unable to control delivery days and times. The courier is unable to ring prior or during delivery. If delivery is to a residential address please ensure someone is available to sign for the goods.  If this is not possible we recommend using an alternate delivery address (ie. Work address) If you’re not home at time of delivery you will be charged a re-delivery fee. It is a condition of delivery that you or someone on your behalf will be available to assist the driver in the unloading of large or heavy items such as baths, vanities, appliances etc. Products listed may not necessarily be in stock and immediately available. Please contact us in advance, if you need an item urgently or have any special requirements prior to placing your order.

 

Reason for Order Delays

• Incorrect address has been entered against the order
• Public Holidays
• Extreme Weather Events
• Incorrect Credit Card information was entered against the order. Please double check all details when you place your order. You will only be charged once your details have been validated by our payment gateway.
• Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.

OUT OF STOCK PRODUCTS

We hold a wide range of stock in many warehouses all around Australia with daily replenishment deliveries from all our suppliers. If for some reason we cannot get your order within the time promised, we will contact you within 24-48 hours and advise you with an updated ETA. We will also recommend an alternative product.

Returns & Exchange

BDO will offer refund/exchange within 30 days if the customer is not happy with the item. Must be approved by BDO, proof of purchase required and all Returns will incur a 20% Surcharge and return items back to BDO will be at the customers expense (subject to product & packaging are in saleable condition unused). All goods must be checked within 24 hours of receiving delivery. Please check specifications with your Plumber or Builder before ordering, all dimensions are approximate and can vary slightly. BDO will not be liable for any out of pocket expenses incurred for labour, as warranty only includes parts. If you have received the wrong item please contact BDO via email: customeracare@brandsdirectonline.com.au

All Special ordered items are Non-Refundable (ie. Custom basin, vanity cabinets or special finishes), Large Items such as Baths, Basin, Vanity units, Mirrors and Appliances.

Damaged or Missing Goods

If you notice any Missing or damage to your goods on delivery, please notify BDO within 24 hours of receiving the product via email: sales@brandsdirectonline.com.au with proof of purchase and attach photos in order to arrange a replacement or exchange. We cannot accept damage claims after the 24 hour period. All products damaged during or post installation are not the responsibility of BDO. 

Warranty 

All products come with Manufacturer's Warranty* which is estipulate on every product description. Warranty varies from every supplier, make sure to request all inclusion and condition before purchasing. 

Payment Options

Either via Credit Card, Amex, PayPal, EFT, Gpay, Apple Pay, Shopify Pay, Zip Pay, Gpay and AfterPay